Privacy & Cookie Policy

Protecting your personal details on our website

Last updated: 23 July 2015

One Touch Apps Limited (registered number 08851632), whose registered office is at 20-22 Wenlock Road, London, N1 7GU, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy and cookie policy and forms part of our Website Terms of Use (‘Website Terms’).

By accepting our Website Terms or by visiting clearreview.com (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by One Touch Apps Limited. One Touch Apps Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

  • From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
  • From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
  • From documents that are available to the public, such as the electoral register.
  • From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.

2. Using Your Personal Information

  • Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
    • To help us to identify you when you contact us.
    • To help us to identify accounts, services and/or products which you could have from us.
    • To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
    • To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
    • To help to prevent and detect fraud or loss.
    • To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
      • these products are similar to those you have already purchased from us,
      • you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
      • you have not opted out of us contacting you.
    • To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where you have expressly consented to us doing so.
    • We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
    • We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
  • We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.
  • We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
    • If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
    • If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
    • We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.
  • Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

3. Protecting Information

We have strict security measures to protect Personal Data.

  • We work to protect the security of your information during transmission by using secure encryption (https)
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The internet

  • If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
  • Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

–  Letting you navigate between pages efficiently

–  Enabling a service to recognise your computer so you don’t have to give the same information during one task

–  Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

To learn more about cookies, see:

www.allaboutcookies.org

www.youronlinechoices.eu

www.google.com/policies/technologies/cookies/

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

If you have any queries about our use of cookies, or would like more information, please contact our Data Protection Manager at One Touch Apps Limited, 20-22 Wenlock Road, London, N1 7GU, or email us at hello@clearreview.com.

By using this website, you agree that we can place these types of cookies on your device.

 

6. Links

  • The Website may include links to other websites. We do not provide any personally identifiable customer Personal Data to these third-party websites.
  • We exclude all liability for loss that you may incur when using these third party websites.

7. Further Information

  • If you would like any more information or you have any comments about our Privacy & Cookie Policy, please either write to us at Data Protection Manager, One Touch Apps Limited, 20-22 Wenlock Road, London, N1 7GU, or email us at hello@clearreview.com.
  • We may amend this Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Policy from time to time. It is your responsibility to check regularly to determine whether this Policy has changed.
  • You can ask us for a copy of this Privacy & Cookie Policy and of any amended Policy by writing to the above address or by emailing us at hello@clearreview.com. This Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.
  • If you would like access to the Personal Data that we hold about you, you can do this by emailing us at hello@clearreview.com or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
  • We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at hello@clearreview.com or write to us at the address above to update your Personal Data.